Sourcegraph Cloud

Sourcegraph Cloud is a single-tenant cloud solution. Cloud instances are private, dedicated instances provisioned and managed by Sourcegraph. Sourcegraph Cloud was formerly known as managed instances.

Sourcegraph provisions each instance in an isolated and secure cloud environment. Access is restricted to only your organization through your SSO provider of choice. Enterprise VPN is available upon request.

Start a Sourcegraph Cloud trial

Get single-tenant instance managed by Sourcegraph.

Sign up for a free trial for your team.

Use the button above to sign up for a free trial of Sourcegraph Cloud. When you request a trial, you will receive an email indicating the status of your request. If eligible for a cloud instance, you will receive a link to the instance URL once it's provisioned. This normally takes less than one hour during business hours. From there, we recommend using the onboarding checklist to set up your instance quickly.

Please contact us if you have specific VPN requirements or you require a large deployment with >500 users, >1,000 repos, or monorepos >5 GB.

Cloud subscription

As part of this service you will receive a number of benefits from our team, including:

Initial setup, configuration, and cost estimation

Access to all Sourcegraph features

All of Sourcegraph's features are available on Sourcegraph Cloud instances out-of-the-box, including but not limited to:

Access restrictions

  • Granting your team application-level admin access to the instance.
  • Configuring any IP-restrictions (e.g. VPN) and/or SSO restrictions to the instance.

Regular upgrades and maintenance

  • Automatic upgrades when a new Sourcegraph version is released and maintenance when security patches are needed.
  • Regular reassessment of resource utilization based on your organization's unique usage to determine if costs can be reduced without impact to service. Additionally, you will automatically benefit from any committed use cloud provider discounts we receive.

Custom domains

Sourcegraph Cloud provides all customer instances a customer.sourcegraphcloud.com domain. This domain is fully managed by Sourcegraph, including DNS and HTTPS. However, to provide better branding and a more seamless experience for your users, you may bring your own company domain, for example sourcegraph.company.io.

In order to use your own domain, you need to perform an one-time setup by adding DNS records at your authoritative DNS. These DNS records are necessary to ensure that your users can access your Sourcegraph instance via the custom domain, and also to ensure we can provide managed TLS certificates for your instance. See a list of DNS records to be created by your organization below as an example. Additionally, your custom domain's CAA records should permit our upstream certificate authorities to issue certificates for your domain, follow the instructions below to verify your CAA records.

Please reach out to your Sourcegraph account team to request a custom domain to be configured for your Sourcegraph Cloud instance.

DNS records to be created by your organization

Below is a list of the DNS records that are required to be created by your organization. This is for illustrative purposes only, and the actual records will be provided by your Sourcegraph account team. We use src.acme.com as an example custom domain.

  • CNAME record for src.acme.com pointing to acme.sourcegraphcloud.com
  • TXT record for _cf-custom-hostname.src.acme.com with value $token
  • CNAME record for _acme-challenge.src.acme.com pointing to src.acme.com.$token.dcv.cloudflare.com

Verify CAA records

To verify that your CAA records are set correctly, you can use the following command:

SH
dig acme.com caa +short

If the output is empty, you don't have to do anything. If the output is not empty, and it does not contain letsencrypt.org and pki.goog, you need to add them to your CAA records to the apex domain.

Limitations

  • You can only have a single custom domain per Sourcegraph Cloud instance.
  • You can only use the custom domain to access your Sourcegraph Cloud instance.

Multiple region availability

Sourcegraph Cloud instances are deployed in one of Google Cloud Platform data center locations:

  • North America (USA) - us-central1
  • Europe (UK or Germany) - europe-west2 or europe-west3
  • Asia (Japan) - asia-northeast1
  • Australia - australia-southeast1

If you have specific requirements for the region, please reach out to your Sourcegraph account team.

More details about the locations and data storage can be found in our handbook

Private Connectivity

Sourcegraph Cloud can connect to resources that are publicly accessible or protected by IP-based firewall rules out-of-the-box. Sourcegraph can provide static IP addresses for customers to add to their firewall allowlist. Please let your account team know.

Private Connectivity enables customers to privately connect Private Resources to the Sourcegraph Cloud instance. Private Resources refer to services that are not publicly accessible, such as self-hosted GitHub Enterprise servers, self-hosted GitLab instances, self-hosted Nexus instance, or Jira Data Center deployed in a private network that are only accessible through VPN. Learn more about Private Connectivity support below:

For unsupported private connectivity methods, Sourcegraph offers connectivity via customer-managed alternate public load balancers:

Health monitoring, support, and SLAs

Backup and restore

SOC2/CI-79 supported

Backup and restore capability is provided via automated snapshots.

  • Frequency: Snapshots are produced daily.
  • Retention period: Snapshots are kept for 90 days.

Training, feedback, and engagement

As with any Sourcegraph enterprise customer, you will also receive support from us with:

  • Installing code host and code review integrations
  • Monitoring and aggregating user feedback
  • Understanding usage statistics of your deployment
  • Internal rollout programs including:
    • Holding company-wide or team-by-team training sessions (contact us for details)
    • Helping the maintainers of your internal engineer onboarding add a session on Sourcegraph
    • Holding ongoing brown bag lunches to introduce new feature releases
    • Advice and templates on how to introduce Sourcegraph to your engineering organization

Managed SMTP

All Sourcegraph Cloud instances are provisioned with a Sourcegraph-managed SMTP server through a third-party provider for transactional email delivery. Email capabilities power features like:

  • Code Monitoring notifications
  • Inviting other users to a Sourcegraph instance, or to an organization/team on a Sourcegraph instance
  • Important updates to user accounts (for example, creation of API keys)
  • For builtin authentication, password resets and email verification

By default, emails will be sent from an @cloud.sourcegraph.com email address. To test email delivery, refer to sending a test email.

To opt out of managed SMTP, please let your Sourcegraph Account team know when requesting a trial. You can also opt out by overriding the managed email.address and email.smtp configuration with your own in site configuration. If you have specific requests for managed SMTP, please reach out regarding special requirements.

To learn more about how the Sourcegraph team operates managed SMTP internally, refer to our handbook.

Audit Logs

Our Cloud instances provide audit logs to help you monitor and investigate actions taken by users and the system. These logs are available to download by request and are also sent to a centralized logging service for 30 day retention. Should you wish to extend this period, please be aware that additional charges will apply. To request an extension, please contact your assigned Customer Engineer (CE) or send an email to Sourcegraph Support at support@sourcegraph.com.

Download audit logs

For requesting audit logs, please contact your our support team.

Deliver audit logs to customer-managed destination (LogPush)

Sourcegraph LogPush is an optional add-on to deliver audit logs to a customer provided destination. To enable this feature, please contact your assigned Customer Engineer (CE) or support team.

Supported destinations:

  • Google Cloud Storage (GCS)

Requirements

Business

  • A dedicated project manager who serves as the point of contact for the rollout process.
  • A mutual non-disclosure agreement and any additional approvals or special status required to allow Sourcegraph to manage infrastructure access tokens (listed below).
  • Acceptance of our Terms of Service for private instances or an enterprise contract.

Technical

Limitation

NOTE: We may be able to support special requests, please reach out to your account team.

  • The Sourcegraph instance can only be accessible via a public IP. Running it in a private network and pairing it with your private network via site-to-site VPN or VPC Peering is not yet supported.
  • Code hosts or user authentication providers running in a private network are not yet supported. They have to be publicly available or they must allow incoming traffic from Sourcegraph-owned static IP addresses. We do not have proper support for other connectivity methods, e.g. site-to-site VPN, VPC peering, tunneling.
  • Instances currently run only on Google Cloud Platform in the chosen regions. Other regions and cloud providers (such as AWS or Azure) are not yet supported.
  • Some configuration options are managed by Sourcegraph and cannot be overridden by customers, e.g. feature flags, experimental features, and auto-indexing policy. Please reach out to your account team if you would like to make changes to these settings.

Security

Your managed instance will be accessible over HTTPS/TLS, provide storage volumes that are encrypted at rest, and have access restricted to only your team through your enterprise VPN and/or internal SSO (single sign-on provider) of choice.

For all managed instances, we will provide security capabilities from Cloudflare such as WAF and rate-limiting to protect your instance from malicious traffic.

Your instance will be hosted in isolated Google Cloud infrastructure. See our FAQ below to learn more about the cloud architecture. Both your team and limited Sourcegraph personnel will have application-level administrator access to the instance.

Only essential Sourcegraph personnel will have access to the instance, server, code, and any other sensitive materials, such as tokens or keys. The employees or contractors with access are bound by the same terms as Sourcegraph itself. Learn more in our security policies for Sourcegraph Cloud or contact us with any questions or concerns. You may also request a copy of our SOC 2 Report on our security portal.

Sourcegraph management access

Sourcegraph management access is the ability for Sourcegraph employees to grant time-bound and audit-trailed UI access to Cloud instances in the events of instance maintenance, issue troubleshooting, and customer assistance. Customer consent is guaranteed prior to human accesses.

All Sourcegraph Cloud instances have Sourcegraph management access enabled by default, and customers may request to disable by contacting your Sourcegraph contact.

Accommodating special requirements

We may be able to support special requests (network access policies, infrastructure requirements, custom version control systems, etc.) with additional time, support, and fees. Contact us to discuss any special requirements you may have.

FAQ

Why Sourcegraph Cloud?

Sourcegraph Cloud is fully managed by a dedicated team of Sourcegraph experts who maintain 24 x 7 x 365 incident response and perform routine updates with uptime SLA. Sourcegraph Cloud is SOC 2 Type II audited.

Sourcegraph Cloud instances are single-tenant, limiting exposure to outages and security risks to individual instances. Each customer instance is isolated in a dedicated and fully segregated GCP project.

Diagram 1

Diagram 2

Is data safe with Sourcegraph Cloud?

Sourcegraph Cloud utilizes a single-tenant architecture. Each customer's data is isolated and stored in a dedicated GCP project. Data is encrypted in transit and at rest and is backed up daily. Such data includes but is not limited to, customer source code, repository metadata, code host connection configuration, and user profile. Sourcegraph Cloud also has 4 supported regions on GCP to meet data sovereignty requirements.

Sourcegraph continuously monitors Cloud instances for security vulnerability using manual reviews and automated tools. Third-party auditors regularly perform testing to ensure maximum protection against vulnerabilities and are automatically upgraded to fix any vulnerability in third-party dependencies. In addition, GCP’s managed offering regularly patches any vulnerability in the underlying infrastructure. Any infrastructure changes must pass security checks, which are tested against industry-standard controls.

Access to Cloud instances are not permitted by default to all Sourcegraph teammates and requires an audit-logged approval to escalate permissions.

What data does Sourcegraph have access to?

For Sourcegraph Cloud to function properly, we will have possession of some customer data. This is a non-exhaustive list and may not be up-to-date. Please refer to our Security Portal for the latest information.

  • source code
  • user metadata, such as email address, username, and name
  • code host connection credentials
  • repository metadata, such as name, labels

Do Sourcegraph employees have access to my source code?

Customer source code is stored in an isolated GCP project dedicated to the customer, and the data is encrypted at rest. Sourcegraph employees do not have access to customer data, and it always requires an audit-logged approval to obtain permissions. Learn more from our compliance report from Security Portal.

How to protect access to Sourcegraph Cloud instances?

Sourcegraph supports most well-known identity providers and integrates with customers’ existing Single Sign-On (SSO) solutions. Experimental support for SCIM is also available for Azure AD and Okta.

Optionally, access to Cloud instances can be restricted to a list of IP addresses and ranges customers provide.

How do you detect malicious activity in Sourcegraph Cloud instances?

All Sourcegraph employee access to the instance and underlying infrastructure is audit-logged and continuously analyzed for unexpected behavior. All logs from Sourcegraph Cloud instances are ingested in a SIEM and alerts managed by our Security team.

Sourcegraph Cloud instances have intrusion detection capabilities through Falco, a runtime security tool, to monitor behavior within the server.

What are uptime guarantees?

Sourcegraph Cloud offers a 99.5% uptime guarantee. Learn more from our SLA.

What is the latency of Sourcegraph Cloud?

Sourcegraph measures latency internally for each service, but because of the variability in response times incurred by a search product, these metrics are not meaningful when aggregated into a single "network latency" figure. Because Sourcegraph’s services operate transactionally across several platforms, latency has proven to be too broad a number that averages out many disconnected performance factors to be useful or meaningful for our customers.

The below are for example purposes only:

In the case of things like Code Search, latency is directly correlated with user input / shape of the query, ex. on our public sourcegraph.com instance:

  • searching for “squirrel” in the sourcegraph/sourcegraph repo takes 30ms and returns 163 results
  • searching for “squirrel” in all OSS repos, but only requesting 1000 matches takes 540ms
  • searching for all matches of “squirrel” in all OSS repos returns 1.7million results in 30000ms
  • In the case of other features, latency of Sourcegraph directly depends on latency / uptime / rate-limits of customer managed systems, ex. for:
  • repo syncing (depends on code-host system)
  • user account syncing (depends on Identity Provider)
  • permission syncing (depends on Identity Provider / Code Host / customer calling our Explicit Permissions API)

How to connect Sourcegraph Cloud instances to on-prem resources?

Sourcegraph Cloud can securely connect to customer-owned resources on cloud provider platforms or on-prem data centers, such as GitHub Enterprise server in a private network on GCP and Artifact Registry on AWS. Learn more from Private Connectivity.

How often do Sourcegraph Cloud instances receive updates?

The exact cadence depends on the product release schedule. Sourcegraph Cloud instances receive timely upgrades whenever a new release is available, and there is a need for emergency security patches. Learn more about our release schedule. The schedule is for information only, and it is subject to change anytime.

What audit logs are available?

Sourcegraph Cloud instances retain critical audit logs for 30 days by default. Logs are available upon request. For enterprise customers, we can also accommodate for extended retention periods.

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